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Audrey Mark was shopping at a North Carolina Target store Wednesday when she noticed something out of the ordinary take place — so she snapped a picture and posted it online.

“A kid came in looking for a clip-on tie for a job interview this afternoon,” she wrote in a post shared on Target’s Facebook page. “The store only had regular ties, so this awesome Target team member took the time to help the nervous teen put on his new tie, tuck in his shirt and then showed him how to give a proper handshake and tackle a few tough interview questions!”

“As the kid exited the store, a bunch of supportive Target team members cheered him on! THIS is true customer service – Right on the mark, Target!” Mark added.

Watch the entire video interview below